Our goal is that you never have any problems with any products from Lowell Instruments.  But if you do, this page contains links to the most up to date information about software updates, known issues, frequently asked questions and links to documentation.

For general support:

Frequently Asked Questions (FAQ's)

Firmware Updates



In the event that you have additional questions or concerns, please do not hesitate to call us or contact us at support@lowellinstruments.com.  Please have the following information available:

  • Model number or type
  • Serial number
  • Data file attachment (if it is a data file related issue)
  • Any known error messages (if it is an installation related issue)

We strive to give our clients the best possible support and service and will get back to you within 1 business day.